Public Works Staff & FAQs
Staff
| Name | Title | Phone |
| Robert H. Price, P.E. | Director | 817-748-8098 |
| Gordon J. Mayer, Jr., P.E. |
Deputy Director - Engineering |
817-748-8089 |
| Chuck Kendrick | Deputy Director - Operations | 817-748-8080 |
| Cheryl Taylor, P.E. | Assistant City Engineer | 817-748-8100 |
| Cristina McMurray, C.P.M. |
Assistant to the Director |
817-748-8650 |
| Valerie Potter | Administrative Secretary - Engineering | 817-748-8098 |
| Steve Anderson, P.E. | Civil Engineer | 817-748-8101 |
| Alejandra Ayala, P.E. | Civil Engineer | 817-748-8274 |
| Linda Sadler | Administrative Secretary - Operations | 817-748-8079 |
| Kimberlee Kruse | Office Assistant - Operations | 817-748-8082 |
| Joe Walsh | Supervisor - Streets and Drainage | 817-748-8604 |
| Kyle Flanagan | Supervisor - Water | 817-748-8081 |
| Jack Thompson | Supervisor - Wastewater | 817-748-8200 |
| Christi Upton | Environmental Coordinator | 817-748-8638 |
| Russell Howard | Right of Way Technician | 817-748-8082 |
FAQs
Streets and Drainage Related Questions:
Q: My street light is out.
A: Street Lights are maintained by the local electric companies. For street light service and maintenance contact your service provider:
Tri-County - 817-431-1541 or TXU - 888-313-4747
Note: If the light is located in Town Square please contact Southlake Community Services at 817-748-8184.
Q: There is a pothole in my street.
A: Contact the Southlake Public Works Operations Department at 817-748-8082. If the street is FM 1938 (Davis Blvd.), FM 1709 (Southlake Blvd.) or SH 114 contact TxDOT at 817-399-4350.
Q: There is a down stop sign.
A: Contact the Southlake Public Works Operations Department at 817-748-8082.
Q: I am getting a lot of stormwater run off from a property located near me and it is flooding my property.
A: Contact the Southlake Public Works Operations Department at 817-748-8082.
Water Related Questions:
Q: Where do I go to pay my water bill?
A: Contact the Southlake Utility Billing Department located at 1400 Main Street, Suite 200, 817-748-8051.
Q: I think I have a water leak.
A: Contact the Southlake Public Works Operations Department at 817-748-8082.
Q: I received a notice that my water will be turned off.
A: Contact the Southlake Utility Billing Department located at 1400 Main Street, Suite 200, 817-748-8051.
Q: I need to get a water/sewer tap made.
A: Contact the Southlake Utility Billing Department located at 1400 Main Street, Suite 200 817-748-8051. The City will make new water taps for a fee. The City, as a matter of policy, does not make sewer taps. The property owner will need to contract with a licensed plumber for this service.
Garbage and Recycling Related Questions:
Q: My trash/recycling was not picked up.
A: Residents can go online at Duncan's Website. Residents/Businesses can call either:
Duncan Customer Service Hotline - 817-317-2424
Southlake Customer Service Hotline - 817-748-8261
Q: I need a new recycling container.
A: Contact the Southlake Utility Billing Department located at 1400 Main Street, Suite 200, 817-748-8051. One container is issued free-of-charge to residents. Additional bins may be purchase for $6 and lids for $4.
Q: I have a lot of brush and limbs that I need picked up. Does Duncan provide this service?
A: Duncan Disposal offers Southlake customers 3 free bulk waste pickups per year. As part of this service, Duncan Disposal will take away up to 4 cubic yards of unbundled brush and limbs at no additional charge. Four cubic yards is about twice the size of a standard sized office desk. If you have more brush that needs to be disposed of the options are:
- Bundle the brush into lengths of no more than four feet and no more than fifty pounds in weight. The pickup of bundled brush will not incur additional charges.
- Place the unbundled brush at the curb and pay for removal. The removal fee of unbundled brush in excess of 4 cubic yards is $110 per hour with a 30 minute minimum.
- To arrange for a bulk pickup of unbundled brush, please phone Duncan Disposal at 817-317-2424.
Other Common Questions:
Q: There is a dead animal in the street.
A: Contact the Southlake Public Works Operations Department at 817-748-8082.
Q: There is a down tree in the street.
A: Contact the Southlake Public Works Operations Department at 817-748-8082.
Q: I need to get a line locate.
A: Step One: Contact Southlake Building Services at 1400 Main Street, Suite 200 and maintain the appropriate permits required for the specific project.
Step Two: Once permits have been approved, contact Southlake Public Works Operations by calling (817) 748-8082 to schedule the appropriate line locates. For general permit questions please contact Building Services at 817-748-8236.
Q: I need to get a Right of Way / Street Cut Permit.
A: Contact Southlake Building Services located at 1400 Main Street, Suite 250, 817-748-8236. For general permit questions please contact Building Services at 817-748-8236.
Q: My neighbor's grass is really high.
A: Contact Southlake Code Enforcement at 817-748-8222.
Q: I am going to dig in my yard - what do I need to do?
A: If digging more than 6" you will need to contact Building Services at 1400 Main Street, Suite 250 or (817) 748-8236 to see if you need any permits for the project that you are working on. If so, obtain those permits and then contact:
1. Southlake Public Works Operations by calling 817-748-8082 to schedule the appropriate line locates.
2. Dig Tess at 1-800-Dig-Tess (800-344-8977).
Q: I smell Gas.
A: Contact Atmos immediately at 800-460-3030.
Q: When will the next CRUD Cruiser and the Shredding Truck events be held?
A: Contact Community Initiatives Officer Renni Burt at 817-748-8349.